The
culture of an organization is a result of the relationship that occurs within
an organization (Daft, 2013). An outsider can tell about ten percent of the
culture of an organization with a little research. The culture of an
organization is often challenging to determine, until immersion in the
organization occurs. The culture of an organization is very dynamic and can be
very dissimilar in different subcultures of a business (Daft, 2013). The culture of a company is a result of the
communication style adopted by the organization (Daft, 2013). A company that
has vertical communication is often more formal and more authoritarian. An
example of an organization with a vertical communication style is the United
States military. A company that has a more horizontal form of communication
such as Gore, that allows employees to work on the projects they choose and set
their own hours is more flexible and communication take place in an easier
manner (Daft, 2013).
Another
way an outsider can discern the underlining culture of a company to evaluate
the physical environment of an organization (Daft, 2013). The policy and
procedures, dress code, the company mission statement and the physical
environment all give clues to the culture of the environment (Daft, 2013). Does
the organization have an open floor plan or cubicles; is the boss’s door open
or closed? The physical surrounding of the company gives clues to the culture
of an organization and the companies values (Daft, 2013). Another way to
determine the culture of a company is to listen to colleges explains why they
do their chosen career field (Daft, 2013). An individual can tell a lot about
an organization through active listening and asking individuals that work
within an organization or have left the company (Daft, 2013). Finding out about a company can happen
through social media, networking, fundraiser, church or through word of mouth
(Daft, 2013).
Ultimately,
the culture of an organization is the perspective of the persons evaluating its
worldview (Daft, 2013). Culture is very dynamic and each individual within an
organization affects the culture (Daft, 2013). Through the building of
relationships, culture is formed (Daft, 2013). Ultimately, the culture you find
yourself is your responsibility to influence for the better (Daft, 2013). Since
culture is dynamic, it is difficult to discern.
Pressure
for change in an organization can originate from the internal or external
environment (Daft, 2013). It is often assumed that change comes from
management. This may have been the case when most organizations functioned from
a top down approach to organizational leadership and communication (Daft,
2013). More companies in today’s world are functioning from a horizontal
organizational concept, the cultures of organizations that adopt this style are
often very flexible and dynamic (Daft, 2013).
Organizational
change is often a result of a company’s response to adapt to pressures inside
or outside of the company (Daft, 2013). The force for organizations to make
alterations within a company can come from stakeholders, government agencies,
employees, customers and other companies (Daft, 2013). The pressure for change
can come from anywhere but understanding change is the key to responding to it
successfully to maintain the integrity of the organization (Daft, 2013).
Some
stability is a desire of every organization, stakeholder, and individual.
Stakeholders within an organization that have little control over the
implementation of changes within a company often resist (Daft, 2013). This
occurs because the stakeholders believe that the have high interest within an
organization but, have little control over how change will affect their
day-to-day operations (Daft, 2013). The resistance to change from stakeholders
in a company can be overcome by including them in any organizational changes
(Daft, 2013). Resistance to change is less likely to take place in
organizations that have more of a horizontal structure (Daft, 2013).
Organizations have to overcome resistance to change from both the external and
internal environment. One example of resistance to change a company may face is
from the culture outside of an organization. An example of this when the
government tried to decrease obesity rates, so they decrease the portion sizes
of school lunches and made only healthful options available. Many schools,
parents and children complained because the children refused to eat the food
and it was wasted. The pressure for change can come from both the external and
internal surroundings.
Managers
can practice their trade in a better more efficient manner if learn to apply
evidence –based management along with experience and intuition into everyday
practice (Daft, 2013). Evidence –based practice is using the latest proven
researched information and applying it to situations in business (Daft, 2013).
Often times managers use past experience of what worked to solve problems in a
present situation, many times this is effective but, it is not as effective as
it could be. Managers often fall back on previous and knowledge when a crisis
happens and they have to make quick decisions (Daft, 2013).
Through
continued learning and research, managers can have at their disposal evidence
based practice to pull from when in need (Daft, 2013). One example is the hospitals
have started to apply evidence-based measures to common illness. Prior to this
each doctor applied from their own wisdom, what they thought was most
appropriate for the patient. The hospital researched what treatments for
example in heart attacks were shown through science to be most effective. Every patient that comes through the door of
the hospital begins with this protocol and the doctor individualized it for the
patient if needed. The outcomes of the heart attack victims using the evidence
–based practice is continually under research and evaluation to improve on the
standing protocols for future patients. The protocols become standing wisdom
because they are applied to practice continually. The rate of heart attack
victims with limited disability has increase with the implementation of
evidence-based practice.
The
rational model of decision-making has many merits but has very decisive steps
to conclude what course of action an organization is going to take when making
a decision. The political module of decision-making takes all the stakeholders
in the decision into consideration and reconciles all their goals in order to
make a decision that is most beneficial to the organization (Daft, 2013).
Decision-making process is as unique as people are. Managers make decisions
based on experience, situations, internal, external pressures and understanding
of decision-making processes (Daft, 2013).
The
organizational design text written by Daft refers to the political model of
decision-making as one that implemented for rapidly changing organizations
(Daft, 2013). Each stakeholder in a company has their own interest to protect
when decision are being made (Daft, 2013). Each stakeholder has fundamental
differences values and preferences (Daft, 2013). The political model of
decision making attempts to reconcile these differences in order to make the
best decision for the organization and the individual groups interest (Daft,
2013). Although this may seem like a quick decision making processes mediating
for individual’s interest can be difficult and skewed by the mediator’s
worldviews. When decisions are made based on individual stakeholders, they may
not be beneficial to the overall organization.
The
rational model of decision-making is more complex but after it is learned, it
could be applied rather quickly. The first step of this model is to define the
problem and the decision that has to be made (Daft, 2013). Then the manager
monitors the environment to diagnose what is causing the problem (Daft, 2013).
The leader then identifies the decision alternatives and analyzes them for the
best course of action (Daft, 2013). The manager selects the best alternative, implements it and evaluates the decision for effectiveness
(Daft, 2013). One noted problem with this type of problem solving is the values
and differences of all the stakeholders may not be taken into account (Daft,
2013).
Leaders
in times of crisis tend to fall back on previous experience to make quick
decisive decisions (Daft, 2013). If a leader practices, a combination of both
the political and rational model of decision making this would already be
second nature to the manager (Daft, 2013). Combinations of both models would
make for superior decisions that would best benefit the organization and all
the stakeholders (Daft, 2013). Although each individual model has it place in
decision making within an organization (Daft, 2013).
Culture
is a dynamic changing force that is individually influence by every living
being. Culture is how people define what makes life worth living. Jesus was the
greatest culture changer that has been on earth. The son of God redefined why
man was created and what his purpose on this earth is. Christians should
demonstrate that they believe that they are here on earth to glorify and serve
God. Service to God in the work place is
shown through, the decision made, values demonstrated, work ethic and the way
Christians treat others. In order to apply the values that God has given us
while we are on this earth, the Christian must study Gods word and apply it to
their life. Culture is created one
relationship at a time (Daft, 2013). In the Bible God gave the commandment to
spread the Gospel to the entire world (Mathew, 28:16-20, NIV). This takes place
one relationship at a time.