I fished two more books, The thirteenth tale by Diana Setter

field. This was a very well written, quick mystery that's the perfect rainy day read. A  must read for everyone. This book has valuable workable advice not only for the employed but everyone can benefits from the content. The customer rules Lee Cockerell.
The rules to conduct business by.

1) The customer Rules
2) Customer service is not a department but a priority
3) great service follows the law of gravity
4) win customers one at a time loose 1000 at a time
5) don't get bored with basics
6) be an ecologist
7) look sharp
8 always act like a professional
9) hire best people
10) be your own shakespear
11) become a expert and share it
12)rehearse
13)expect more
14) treat customer like family
15) be like a bee
16) know the truth
17) learn to listen
18) be a copy cat
19) fish wher fisherman aint
20 ) be a word smith
21)  make yourself available
22) be the giving one
23) if say want horses givevthem motet cars
25) don't make promisis make guarantees
26)serve to win
27)make asap standard deadline
28) know between needs and wants
29) have greek on your team
30)be relentless about details
31) be reliuable
don't give resposibity without authority
do;t say no
be flexible
surprise with something extra
keep doing better
don't try to hard